Teams at Sena Technologies, Inc.

Drive North American enterprise market entry for an industrial communication solution by building sales pipelines, recruiting and managing channel partners, prospecting B2B customers, closing pilot projects, and managing the full sales cycle. Collaborate with applications engineering on demonstrations and PoC installations, maintain the NetSuite CRM pipeline, monitor competitors, and provide market insights. Travel up to 40%, initially in the Dallas-Fort Worth region.

Provides Tier 1 technical support for Sena products through phone, email, and chat. Diagnoses and resolves software, system, networking, installation, and hardware issues; documents customer interactions; escalates complex problems; tests updates and features; collaborates with IT and software teams; and guides customers toward effective product use.

Write product marketing copy, technical documentation, user guides, FAQs, press releases, media kits, and company announcements. Translate complex communication technologies into clear, compelling messaging while maintaining brand consistency across B2C and B2B materials. Collaborate with product, engineering, design, and digital marketing teams, manage multiple deadlines, and communicate with global stakeholders. Korean and English bilingual fluency is required.