Teams at Semrush

Provide multi-channel customer support (email, chat, tickets), triage and troubleshoot technical/product issues, reproduce and document bugs, collaborate with developers and product teams on escalations, drive KPI and SLA improvements, and surface product/UX insights to improve the user experience.

Lead web experience operations for the creative agency: own intake and sprint planning, coordinate cross-functional dependencies, track risks and scope, manage stakeholder reviews and approvals, optimize processes and tooling, balance team capacity, and ensure on-time, high-quality delivery of digital projects.

Lead initiatives around ClickHouse architecture and scalability, design ClickHouse-based systems, drive performance improvements, and collaborate with teams on technical decisions.