Teams at Selene Finance

Supports workforce planning, forecasting, scheduling, and real-time staffing adjustments across mortgage operations. Monitors queues, agent adherence, service levels, and operational KPIs; prepares reports and recommends efficiency improvements. Maintains WFM system data, supports tool optimization, and collaborates with IT, operations, customer service, underwriting, and department leaders to address staffing needs and resolve system issues.

Leads complex mortgage servicing data investigations, loan audits, reconciliations, and root cause analysis. Resolves data discrepancies, mapping defects, boarding issues, audit findings, and corporate advance exceptions. Coordinates cross-functional corrective actions, validates system and process changes, develops reporting and controls, identifies systemic risks, and mentors junior and offshore analysts.

Supports ICE Invoice Management systems and mortgage servicing invoice workflows. Maintains fee codes, classification rules, routing logic, documentation, and system data; researches invoice exceptions and coding issues; assists with testing, reporting, control monitoring, root-cause analysis, and remediation tracking. Coordinates issue tickets with internal teams, prepares KPI and exception reports, and identifies process improvements.