Teams at SEEK (seek.com)

Leads engineering for AI platform services, designing scalable AI/ML systems, data assets, pipelines, backend integrations, and system architecture. Manages and develops engineers, matures ML-Ops practices, drives technical delivery against roadmaps, and collaborates with data scientists, product managers, business stakeholders, and partner teams. The role requires extensive backend software engineering, cloud, SQL, machine learning, technical leadership, delivery, and people management experience.

Manage relationships with mid-market recruiter accounts across Queensland, driving product adoption, customer retention, revenue growth, and account expansion. Develop sales strategies, portfolio plans, solution engagement plans, and customer insights while maintaining CRM records. Collaborate cross-functionally with product, marketing, and strategy teams, represent the customer voice, monitor competitors, and deliver account targets, KPIs, and revenue outcomes.

Provides premium customer support for managed client portfolios, resolving technical, product access, site, education, and billing inquiries. The role partners with Account Managers, Customer Success, Technical Support, Finance, and Credit teams; manages escalations, communication, service expectations, client relationships, and custom reporting while meeting agreed service levels and objectives.