Teams at Securly

Provide frontline technical and product support for K-12 customers via phone, chat, and email. Troubleshoot device, network, and application issues across Windows, macOS, and ChromeOS; manage tickets end-to-end; meet SLAs; document cases; escalate with clear, decision-ready information; and contribute to knowledge-base improvements.

Provide frontline technical and product support to K-12 IT admins, educators, and staff across phone, chat, and email. Troubleshoot OS and networking issues, own tickets end-to-end, meet SLAs, document cases, escalate complex issues with decision-ready notes, and contribute to knowledge base and team collaboration.

The Senior Data Scientist will lead the development of machine learning models for content classification, mentor junior engineers, and set standards for evaluation methodologies in a hybrid work environment.