Teams at Security First Insurance

Analyze market trends, competitor activity, and product performance to support insurance product strategy. Conduct regulatory and filing research, identify process improvements, manage projects, collaborate cross-functionally, and support product launches and special initiatives in the Florida property insurance market.

Supervises Claims Support Specialists and oversees daily assignments, productivity, service levels, workload distribution, quality, and compliance. Coordinates vendor processes, invoice and payment support, onboarding, payroll administration, attendance, scheduling, reporting, and process improvements. Serves as an escalation point for administrative issues and supports Claims leadership with communications, special projects, and departmental initiatives.

Manages customer support Voice of the Customer and quality assurance programs, analyzes feedback and operational data, develops dashboards and reports, conducts interaction reviews, facilitates QA calibration, administers the support portal, and partners on process improvements, training, compliance, and emergency response activities.