Teams at Secfix

Provide first-line product support via chat for B2B SaaS customers, document bugs and recurring issues, perform pre-release QA, maintain the knowledge base, create release communications and videos, train Customer Success Managers, and continuously improve support processes.

Own and grow a portfolio of mid-market DACH customers: drive renewals, expansions, onboarding to audit readiness, run QBRs, maintain account plans and forecasts in HubSpot, and translate compliance into business value.

Manage DACH customer lifecycle from onboarding through renewal, drive adoption and certification outcomes (ISO 27001, GDPR, etc.), build CSM processes and tooling, coordinate cross-functionally, and create educational content to increase retention and revenue.