What's the Company Culture Like at Sears Holdings Corporation?

Key Insight for Candidates

• Collaborative & Supportive Culture: Colleagues are often described as supportive, with local teams and immediate supervisors fostering camaraderie and appreciation despite lean resources. Store and field teams frequently cite strong peer support and a customer-focused ethos at the unit level.
• Learning & Knowledge Sharing: Day-to-day work is portrayed as high-learning with hands-on exposure and autonomy, especially in lean store and service environments. Opportunities to learn new skills and "learning-by-doing" are called out even in critical accounts.
• Recognition, Pride & Shared Success: Many accounts mention feeling "seen, heard and appreciated" by local managers and teammates. Some employees interpret trust and autonomy and the ability to meet personal goals as recognition of their contributions.

• Siloed or Unsupportive Culture: The company’s internal-market structure created "warring tribes" and discouraged collaboration across divisions. Fragmentation and siloed incentives are described as undermining cross-team work and the customer experience.
• Change Fatigue & Ineffective Decision-Making: Constant restructuring, downsizing, and shifting priorities after bankruptcy are linked to instability and uncertainty. Ongoing reorgs and evolving strategies for sears.com and services are depicted as a persistent backdrop.
• Low Morale & Disengagement: Leadership’s emphasis on cost-cutting and asset monetization is associated with low morale and strained store–HQ relationships. Persistent concerns about pay, advancement, and security contribute to a sense of being undervalued.