Teams at Seacoast Service Partners NA LLC

Lead and coach a small CSR team handling inbound/outbound calls for residential HVAC/plumbing. Monitor and score calls, maintain Google LSA accreditation, manage ServiceTitan workflows, build KPI dashboards, troubleshoot RingCentral call flows, and produce performance reports. Provide real-time coaching, reinforce training, handle overflow calls, and escalate systemic issues with recommended fixes to improve booking, CSAT, and first-call resolution.

Own and operate Google Local Services Ads for multiple operating companies while acting as a top-tier CSR: answer inbound LSA calls, book qualified jobs, disposition leads, manage credits/disputes, maintain LSA settings and Google Guaranteed requirements, QA calls, produce weekly LSA reports, coach CSRs, and coordinate budget/capacity decisions.