Teams at SDI (sdi.com)

Manages strategic customer relationships as the primary liaison, driving platform adoption, service quality, issue resolution, process improvement, training, change management, UAT, reporting, and cross-functional program coordination. Supports facilities maintenance and procurement operations while monitoring customer health, resolving escalations, and translating feedback into product and business improvements.

Own inbound and outbound lead follow-up, prospect research, discovery, qualification, and handoff to senior salespeople. Manage leads and opportunities in HubSpot, develop marketing and event contacts, reactivate dormant prospects, schedule qualified meetings, and maintain accurate CRM data. Success is measured by qualified pipeline, conversion rates, lead responsiveness, and handoff quality. The role begins as inside sales with limited travel and may transition to hybrid outside sales with occasional customer meetings.

Manages supplier performance and compliance for on-time delivery, order confirmations, and advance shipping notices. Reviews performance data, conducts root-cause analysis, coaches suppliers, develops improvement plans, and tracks progress. Serves as a liaison between suppliers, Purchasing, and Parts teams to resolve operational delays, support sourcing efforts, and improve responsiveness. Requires strong communication, Excel analytics, systems knowledge, and occasional holiday or weekend coverage.