Teams at Scene Health

Leads and scales a clinical operations team delivering asynchronous video-based medication adherence, pharmacy, nursing, and health coaching services. Owns video engagement standards, coaching, staffing, performance frameworks, QA, compliance, documentation, patient retention, and operational KPIs. Partners cross-functionally on digital care program design and growth while building a high-performing clinical culture.

Conduct high-volume outbound calls, texts, and emails to enroll patients in a medication-adherence program. Build rapport, identify health needs, explain services, overcome objections, assist with app setup and troubleshooting, maintain accurate Salesforce records, coordinate connections to healthcare resources, and support ongoing patient engagement with care teams.

Provides telephonic and video-based medication therapy management, comprehensive medication reviews, medication reconciliation, and adherence support. Builds trusted patient relationships, identifies clinical and social barriers, applies motivational interviewing, coordinates provider recommendations, and connects patients with resources. Supports Scene’s video-based direct observation therapy program, documents patient context, collaborates with clinical and non-clinical teams, and contributes to engagement protocols and coaching frameworks.