SCAYLE Commerce Engine Benefits Overview

Investigate and resolve technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and API debugging. Manage support tickets through resolution, communicate updates, escalate issues to engineering, document findings, identify recurring problems, and participate in rotational on-call coverage for high-severity incidents.

Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and API debugging. Manage tickets through escalation, communicate clearly with customers, support incident response, and partner with engineering on systemic fixes. Own a technical platform domain, maintain investigation playbooks and knowledge documentation, evaluate AI tooling, analyze recurring failures, and mentor support team members.

Manage and optimize the online store assortment by monitoring product breadth, depth, and data quality. Maintain product information in collaboration with internal teams and external partners, serve as a data-related point of contact, conduct partner calls, review inquiries, and resolve discrepancies and escalations. The role requires analytical thinking, e-commerce experience, strong communication, Excel proficiency, and basic Jira and SQL knowledge.