Scan.com Benefits Overview

Lead UK partnerships and business development for Scan.com, owning pipeline from outreach to contract close. Build and manage B2B relationships across insurers, dental, medico-legal and provider networks, negotiate commercial deals, collaborate cross-functionally to operationalise partnerships, represent the company at industry events, and grow revenue and referral volume.

Lead CX operations to improve end-to-end customer experience: manage support channels and escalations, create and maintain SOPs and Notion knowledge base, establish SLAs, analyze support trends and voice-of-customer, partner with Product/Engineering/Operations, and drive process improvements and enablement.

Lead B2B marketing for UK referrers, partnering with Sales to drive awareness, activation, and retention. Build partner/affiliate programmes, referral provider campaigns, thought leadership, B2B content, events/webinars, and attribution reporting with RevOps. Enable Sales with collateral and insight-driven campaigns to grow portal and API usage.