Teams at SCAN Group

Coordinate daily ocean import activities by communicating with clients, origin offices, agents, warehouses, and vendors. Monitor eManifest acceptance, resolve errors, provide documentation and container pickup information, and review warehouse reports for cargo damage, overages, and shortages. The role requires bilingual English/French communication, freight forwarding experience, customs and Incoterms knowledge, eManifest expertise, strong customer service, and computer proficiency.

Manages ocean freight export operations, LCL consolidation, shipment documentation, carrier relationships, cargo claims, cost control, compliance, and customer escalations. Leads and develops the export operations team, monitors KPIs, improves workflows, supports sales growth, and coordinates with shipping lines, agents, overseas offices, and internal departments. Ensures compliance with Singapore export regulations and provides performance reporting to senior management.

Manage customer and stakeholder inquiries, meet KPIs, support client success and business growth, train colleagues, multitask under pressure, accept responsibility, and occasionally travel overseas.