Scaleway Benefits Overview

Build and maintain reliable, observable, and secure infrastructure; automate monitoring, diagnosis, and remediation; troubleshoot production incidents and take part in on-call rotation; implement observability and lifecycle management; improve system stability, scalability, and security; produce documentation and collaborate with development teams.

Develop and manage B2B content for priority industries, including white papers, reports, customer stories, articles, landing pages, and campaign assets. Drive SEO visibility, content distribution, repurposing, acquisition, and conversion performance. Collaborate with field marketing, SEO, lifecycle, social, PR, sales, and subject-matter experts while managing content projects end to end and optimizing performance against KPIs.

Manage a portfolio of Italian customers by building relationships, driving cloud product adoption, reducing churn, and identifying renewal, upsell, and cross-sell opportunities. Develop customer success plans, coordinate Sales, Support, Product, and Solution Architecture teams, escalate customer issues, communicate customer feedback internally, and deliver training, webinars, events, and engagement initiatives. Maintain customer data and reporting while helping improve Customer Success processes.