SBM Management Services, LP Benefits Overview

The Account Director develops customer retention and growth strategies, analyzes market trends and program results, advises on product positioning and pricing, coordinates cross-functional initiatives, and presents recommendations to executives. The role manages client-specific programs, supports corporate growth objectives, and may supervise employees, including hiring, training, performance management, and problem resolution. Driving to customer sites or company facilities may be required.

Leads customer retention and growth strategies for assigned accounts. Reviews market research, anticipates competition and trends, advises on product requirements, communicates account strategies to executives, aligns plans with corporate growth objectives, supports pricing and positioning, evaluates program results, and recommends strategic changes. Supervises employees, including hiring, training, performance management, and issue resolution.

Recruits and onboards frontline employees across assigned sites, partnering with Operations and HR to maintain staffing pipelines. Responsibilities include leading job fairs, prescreening and interviewing candidates, extending offers, coordinating background checks and drug tests, tracking applicant flow, analyzing recruiting metrics, training managers, and improving hiring strategies. The role requires Spanish bilingual proficiency, strong organization, regional travel, and occasional on-site support.