SBI Card Benefits Overview

Manage quality controls and process operations for credit card statements, PIN generation, email validation, and dispatch. Responsibilities include daily QC, vendor and BCP compliance, statement planning, exception handling, complaint resolution, reconciliation, product setup testing, audit closure, process documentation, reporting, and continuous improvement. The role coordinates with marketing, vendors, printers, couriers, and other stakeholders to meet operational SLAs and improve digital statement and Green PIN adoption.

Review and process credit card applications from PS2, verify KYC and income documents, perform credit and income calculations per policy, ensure document validity, maintain TAT and accuracy, and follow process documentation and compliance standards.

Leads module-level sales for SBI Card products across an assigned geography, managing ASMs and extended frontline teams. Drives sales strategy, partner-bank relationships, hiring, productivity, training, performance management, customer service, compliance, reporting, and business growth. Monitors key acquisition and processing metrics, supports cross-functional initiatives, resolves escalations, and develops sales leadership succession pipelines.