SBI Card Benefits Overview

Lead and run the end-to-end security incident management program: detect, triage, investigate, contain, eradicate, recover, and report incidents (including RBI reporting). Develop playbooks, oversee SIEM/DLP and forensic/eDiscovery processes, coordinate stakeholders and audits, produce metrics and MIS, and drive continuous improvements in people, process, and technology.

Leads fraud SME analysts in detecting application and transaction fraud, reviewing alerts, analyzing fraud patterns, conducting root-cause analysis and audits, and improving standard operating procedures. Coordinates with internal and external stakeholders on fraud trends and disputed funds, ensures KYC and transaction-monitoring compliance, coaches the team on regulations, and drives training, process adherence, digitization, and fraud-loss reduction.

Lead application support and IT service delivery for internal apps and customer-facing channels. Manage vendor teams, ensure 24x7 monitoring and SLA adherence, drive incident reduction and automation, perform risk assessments, enable app onboarding and enhancements, and maintain process documentation to improve resilience, availability, and stakeholder satisfaction.