Teams at San Diego Metro

Manages transit service planning and analytics, evaluating bus and light rail performance and developing service improvement proposals. Supervises planners, analysts, and consultants; oversees transportation plans, service implementation, GIS, passenger-counting, and analytical initiatives. Coordinates with transit departments, agencies, community groups, and stakeholders, while ensuring regulatory compliance. Leads public outreach, presents recommendations to governmental and community organizations, and addresses rider concerns.

Provides friendly passenger assistance at transit stations, ticket vending machines, and community events. Gives route and fare information, sells transit tickets, handles cash and change accurately, assists with mobile ticketing and fare validation equipment, and supports MTS initiatives. The part-time, as-needed role requires flexible scheduling, outdoor work in varying weather, extended standing, reliable transportation to assigned worksites, and occasional lifting. English/Spanish bilingual skills are preferred but not required.

Provides first-level technical support to internal staff through phone, email, and ticketing channels. Troubleshoots and maintains Windows and Mac computers, printers, VoIP phones, terminals, peripherals, and business applications. Deploys, patches, images, and decommissions equipment; manages accounts in Active Directory and Intune; maintains asset records and documentation; supports public meetings and preventative maintenance; and escalates complex issues. Participates in IT projects, on-call rotation, reporting, SOP updates, and occasional external-site support.