Teams at San Diego County Credit Union

Supervises Card Services case processing staff handling card fraud and dispute cases. Responsibilities include coaching employees, managing schedules and timesheets, monitoring service levels, auditing operational reports, maintaining procedures, tracking team performance, ensuring regulatory compliance, and escalating AML/BSA, HR, safety, and legal matters. The role also supports process improvements and maintains high-quality member service standards.

Designs, deploys, maintains, and supports datacenter, LAN, WAN, VPN, routing, switching, and firewall infrastructure. Provides Tier III troubleshooting, network performance and security monitoring, vulnerability remediation, capacity planning, automation, documentation, and change management. Leads technical projects, supports maintenance and upgrades, coordinates vendors, trains operations teams, and provides occasional after-hours on-call support. The role is hybrid after 90 days onsite and requires occasional travel.

Provides administrative and operational support to financial advisors and investment clients. Responsibilities include preparing new account documentation, resolving account inquiries, coordinating client meetings, tracking rollovers and transfers, supporting cash management and required minimum distribution outreach, processing documents and unsolicited trades, and referring clients to advisors for financial guidance. The role emphasizes accurate, compliant, high-touch client service and operational efficiency.