Teams at Salonkee

Provide French- and English-language customer support to salon partners through phone, chat, and email. Troubleshoot software, login, hardware, billing, and subscription issues; guide platform setup and educate customers on features. Manage relationships, retention risks, documentation, follow-up, and escalations while contributing to FAQs, support materials, product feedback, and continuous service improvements.

Own and improve the company’s operational systems by designing Zoho CRM workflows, building n8n automations and integrations, managing data synchronization and cleanup, and translating cross-departmental business needs into reliable automated processes. The role supports Sales, Customer Support, Finance, Marketing, and leadership while maintaining documentation, data integrity, error handling, and ongoing solution adoption.

Manage churn requests, engage at-risk French-speaking salon clients, drive retention and re-engagement, analyze usage and churn trends, maintain CRM records, and collaborate with Customer Success and Sales teams to improve loyalty, upselling, and client outcomes.