Teams at Saint Leo University

Provides first-level IT and audiovisual support for university students, faculty, and staff. Troubleshoots hardware, software, network, account, Microsoft 365, endpoint, classroom, and conference room technology issues. Manages service tickets and escalations, administers user accounts, deploys devices, maintains documentation and asset records, supports system implementations, and contributes to root cause analysis and service improvements. This is an on-site role requiring strong customer service and problem-solving skills.

Provides on-site technical support for classroom, audiovisual, event, digital signage, and collaboration technologies across a university campus. Installs, configures, maintains, and troubleshoots equipment; supports Zoom and Microsoft Teams Rooms; assists faculty, staff, students, and event organizers; manages inventories and documentation; and contributes to technology upgrades. Requires occasional evening and weekend event support, equipment transport, and customer-focused troubleshooting.

Supports end-to-end online course development by preparing intake materials, using AI tools to generate and organize content, building interactive activities in Articulate Storyline, populating LMS course shells, and performing formatting, accessibility, alignment, and quality checks. The role coordinates faculty and reviewer feedback, manages revisions and version control, tests course functionality, resolves straightforward issues, and escalates complex instructional design matters to senior Learning Designers.