Sagility
Sagility Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers accidental death & dismemberment insurance
Offers dental insurance
Offers health insurance
Offers mental health benefits
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers generous parental leave
Offers performance bonuses
Offers employee discounts
Career Growth + Development
Provides customized development tracks
Job training & conferences
Provides tuition assistance
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Offers unpaid extended leave
Provides paid holidays
Provides bereavement leave
Offers an Employee Assistance Program (EAP)
Company Culture
Office is pet friendly
Offers legal assistance
Offers a remote work program
Offers diversity-based Employee Resource Groups
Recently posted jobs
Healthtech • Consulting
Temporary Clinical Quality Analyst responsible for monitoring voice and non-voice transactions, evaluating customer surveys, conducting calibration sessions, analyzing quality and CSAT trends, and producing timely reports. The role identifies customer pain points, audits operational quality, provides actionable insights, reports compliance issues, and collaborates with Operations and Training to improve performance and customer experience.
Healthtech • Consulting
Monitors customer interactions across web, voice, email, and written channels to evaluate quality, CSAT, compliance, and operational performance. Analyzes surveys, call recordings, sentiment, contact reasons, and process issues; produces reports and actionable insights; conducts calibration and coaching sessions; supports training, incentive programs, and continuous process improvement. Maintains QISMS and HIPAA compliance, protects sensitive information, and assists operations with service levels and escalated calls.
Healthtech • Consulting
Design, develop, implement, and evaluate new-hire and ongoing contact center training using instructor-led, virtual, and eLearning formats. Maintain curriculum, create micro-learning and role-play scenarios, measure training effectiveness, mentor other instructional designers, and partner with operations, quality, and SMEs to align learning with business needs and Agile-driven changes.
