Teams at Sage Solutions Group

Provide strategic and day-to-day HR support to client accounts: advise on employee relations, conduct investigations, manage performance, support recruiting/onboarding, develop policies and SOPs, perform HR audits for compliance, coach leaders, and travel to client sites 2–4 days/week.

Support daily production operations by performing quality inspections, coordinating schedules, managing inventory and work orders, using NetSuite and Excel, and assisting with warehouse, shipping, and fulfillment tasks to ensure efficient workflow and product quality.

Lead and develop a customer success team to drive retention, satisfaction, and operational excellence. Oversee daily operations, set and monitor KPIs, coach and train staff, manage escalations, analyze customer data, collaborate cross-functionally, and ensure consistent documentation and CRM usage. Support payments, loyalty program setup, collections, and cross-selling while maintaining high morale and onsite presence.