Teams at Sage Solutions Group

Leads a Customer Success team responsible for customer satisfaction, retention, service quality, and sales performance. The role manages KPIs, coaching, training, performance evaluations, escalations, customer accounts, CRM documentation, reporting, payment issues, collections, cross-selling, and process improvement. It also supports product knowledge, loyalty programs, shipping inquiries, and collaboration with Sales, Product, and Support teams. Regular onsite attendance is required.

Drive new business and revenue growth by prospecting, managing the full sales cycle, building client relationships, presenting solutions, negotiating, closing deals, and expanding accounts. Track pipeline activity and performance metrics, meet sales targets, report to leadership, and collaborate with marketing and operations. The role is full-time and onsite in Ann Arbor, Michigan.

Provides administrative and HR support, including calendar management, meeting and event coordination, inbox monitoring, data entry, filing, billing support, office supply ordering, onboarding and offboarding, employee record maintenance, recruitment coordination, training support, and confidential information handling.