Teams at SafetyCulture

Lead and deliver Customer Success initiatives from definition through rollout and adoption. Scope and optimize operational workflows, create playbooks, partner with Systems to improve CS tools, and align cross-functionally to drive measurable improvements in customer satisfaction and retention.

The Director of Customer Success leads and manages the APAC team, focusing on customer retention, advocacy, and driving value through strong leadership and collaboration with cross-functional teams.

As a Customer Success Manager, oversee 100+ customers to ensure retention and growth through data-driven insights and engagement. Collaborate with teams to enhance customer experiences and drive value realization.