Sabio Benefits Overview

Administer, develop, secure, and improve the ServiceNow platform. Build workflows, automations, and integrations with Salesforce and enterprise systems; manage releases, upgrades, incidents, documentation, testing, and platform governance. Translate stakeholder requirements into practical technical solutions, troubleshoot performance and security issues, and support ITSM processes including Incident, Problem, Change, Request, Knowledge, Service Catalogue, and CMDB.

Designs, deploys, and maintains Genesys Cloud CX contact-center solutions, including IVR and digital-channel flows, routing, telephony, campaigns, reporting, scripting, CRM integrations, call recording, and workforce management systems. The consultant builds web-service integrations, supports multi-country projects, and collaborates with technical teams. Spanish fluency is essential, while Genesys certification, API expertise, programming knowledge, Agile experience, and CRM integration experience are preferred.

Designs, develops, implements, and supports Amazon Connect contact center solutions on AWS. Responsibilities include creating contact flows, omnichannel experiences, integrations, serverless applications, Infrastructure as Code, CI/CD pipelines, monitoring, security controls, automation, troubleshooting, and technical documentation. The role also leads development workstreams, mentors engineers, reviews solutions and code, promotes best practices, and drives continuous improvement across the AWS Connect practice.