Teams at Ryt Bank

Leads the bank’s omnichannel customer support function, including BPO oversight, regulatory complaint management, KPI and SLA performance, support systems, automation, vendor relationships, and internal team leadership. Partners with Product, Technology, and Marketing to incorporate customer insights into business decisions while improving productivity, First Contact Resolution, service quality, and operational efficiency.

Prepare and submit accurate regulatory returns to Bank Negara Malaysia, PIDM, and other regulators. Manage regulatory reporting systems and processes, collaborate with Data, Finance, and Business teams on product reporting requirements, and support testing and reporting projects. Improve reporting controls, process efficiency, and financial data quality while maintaining compliance with regulatory deadlines.

The QA Engineer will drive software quality for digital banking platforms through manual and automated testing, test planning, regression and performance testing, defect tracking, test documentation, and automation support. The role collaborates with engineers, product managers, system integrators, and other stakeholders to clarify requirements, verify fixes, maintain testing environments, and improve quality processes across Agile or Waterfall projects.