Teams at Rush Street Interactive

Lead a software product team to deliver high-quality services on schedule, manage people and morale, resolve production incidents, drive process and technical improvements, support product scoping, and lead recruiting and development for team members.

Process withdrawals and customer documentation; conduct KYC verification; monitor and investigate fraud/suspicious activity; respond to escalated payment and account inquiries; maintain regulatory records and internal controls; identify trends and process gaps; support QA and continuous improvement; escalate high-risk issues to management.

Own end-to-end execution of omnichannel promotions linking brick-and-mortar casinos with online gaming. Build and run CRM email/push campaigns, set up promotions in back-office systems, coordinate assets and approvals, develop segmentation and lifecycle campaigns, run A/B tests, monitor KPIs, and ensure compliance with responsible gaming and privacy standards.