Teams at Rush Street Interactive

Reviews withdrawals and customer documentation, conducts KYC verification, monitors player activity for fraud and suspicious behavior, resolves payment-related inquiries, maintains regulatory records, and escalates high-risk issues. The role supports payment operations, compliance, fraud prevention, quality assurance, and process improvements while collaborating with Customer Support, product, and leadership teams.

Owns casino product initiatives from discovery through delivery handoff and outcome measurement. Responsibilities include defining problems, shaping epics, managing roadmaps, prioritizing opportunities, setting success metrics, analyzing player behavior, running experiments, and collaborating with Design, Data, Engineering, CRM, Operations, and Product Delivery. The role requires online casino expertise, awareness of gaming regulations and responsible gaming standards, and a focus on personalization, engagement, retention, and revenue outcomes.

Leads technical product definition across a unified gaming platform, translating product intent into scalable, compliant technical requirements. Establishes solution management frameworks, design practices, standards, and collaboration models across Product, Architecture, Engineering, Data, Compliance, and Design. Oversees major cross-functional initiatives involving identity, payments, promotions, and engagement systems; improves backlog refinement and dependency management; coaches teams; and tracks solution quality, delivery predictability, activation, and retention metrics.