Teams at Rove Concepts

Plan and execute weekly content across Instagram and TikTok (support Pinterest if applicable). Create, edit, and publish 4–6 short videos, stories, and static posts; write hooks/captions; manage scheduling and community engagement; track performance and iterate weekly. Maintain a reliable cadence and participate in 2–3 Pacific-time overlap meetings weekly.

Provide multilingual customer support via email, chat, and community channels; track shipments, handle returns, and resolve order issues by coordinating with fulfillment partners; learn product SKUs and fulfillment flows; improve support workflows, documentation, and FAQs; participate in initial hands-on warehouse training.

Provide responsive customer support via email, chat, and community channels; learn product SKUs, inventory, and fulfillment flows; track shipments, handle returns, and coordinate with warehouses and logistics partners; and improve support workflows, FAQs, and documentation.