Teams at RouteOne

Grow revenue and manage lender and automotive dealership relationships across Connecticut, New York City, and Long Island. Develop account strategies, acquire and support lender accounts, conduct sales and training, increase product adoption, analyze customer workflows, create cost reports, identify market opportunities, and communicate account status internally. The role is remote and field-based, requiring regular dealership visits, territory travel, overnight business travel, and achievement of assigned sales goals.

Leads application development from intake through production, overseeing developers, architects, and quality personnel. Owns Agile and Scrum execution, facilitates ceremonies, manages delivery timelines and budgets, removes impediments, mitigates risks, and ensures development standards and code quality. Partners with Product Owners and stakeholders on priorities, backlog readiness, and delivery expectations. Provides team leadership, coaching, hiring support, performance management, mentoring, and customer collaboration while promoting continuous improvement, security, and privacy.

Leads a customer support team by overseeing daily call center operations, monitoring performance and SLAs, managing escalations, developing training, analyzing reporting, and improving workflows. Acts as a subject matter expert on RouteOne products, mentors employees, identifies technology needs, supports cross-functional issue resolution, and participates in an on-call rotation for critical business operations issues.