Teams at Ross Downing Buick GMC Cadillac

Provide administrative support by organizing files, screening calls, and communicating with employees to improve office efficiency and organization.

Greet and assist customers, follow up and communicate clearly, demonstrate vehicle features, develop product expertise, and deliver exceptional customer service to support sales and referrals.

Greet customers, schedule quick-lube appointments, communicate vehicle issues to technicians, provide accurate estimates, upsell services and warranties, follow up on repairs, manage CSI scores, and handle minor customer concerns while working assigned hours.