Teams at Ross Downing Buick GMC Cadillac

Greet customers, schedule quick-lube appointments, communicate vehicle issues to technicians, provide accurate estimates, upsell services and warranties, follow up on repairs, manage CSI scores, and handle minor customer concerns while working assigned hours.

Provide administrative support by organizing files, screening calls, and communicating with employees to improve office efficiency and organization.

Sell dealership finance and insurance products, prepare and verify contracts, obtain lender approvals, process payments and cancellations, generate finance income, train sales staff, and maintain compliance with legal and dealership procedures.