Teams at Ross DesignTM and Engineering

Provide first-line remote and onsite technical support for multiple clients. Maintain desktops, laptops, mobile devices, operating systems, software, networks, phone systems, and security solutions across PC and Mac environments. Manage tickets, documentation, time tracking, customer communications, remote monitoring, and issue escalation. Troubleshoot hardware, software, connectivity, servers, Active Directory, backups, and disaster recovery systems while building strong client relationships.