Teams at RoomRaccoon

Own customer satisfaction, retention, adoption, and expansion for DACH hoteliers. Conduct demos, provide training, run check-ins, identify upsell opportunities, collaborate with sales, and proactively mitigate churn while developing deep product and competitor knowledge.

Provide German- and English-language support to hoteliers via email, phone and forums; troubleshoot and escalate technical issues; work to retain dissatisfied customers; collaborate with implementations and internal teams to ensure smooth onboarding and high customer satisfaction.

Provide high-quality, multilingual (Dutch & English) support to hoteliers via multiple channels. Troubleshoot issues, escalate when needed, drive customer retention and satisfaction, create educational content, and share best practices within a global support team.