Teams at ROLLER

Provide French/English technical product support for ROLLER's SaaS platform across EMEA. First point of contact via calls, tickets, and email; troubleshoot POS/payments and payment terminals; configure platform; document and track bugs in JIRA; perform administrative/market tasks; deliver excellent customer service and collaborate with the global team. Requires weekend shift one day per week.

The role involves driving revenue through sales quotas, managing a sales pipeline, conducting discovery calls, and presenting ROLLER solutions to clients. Responsibilities include client relationship management and strategic execution planning for success in the assigned territory.

Provide first-line technical support to EMEA customers (calls, tickets, email), troubleshoot POS/payment hardware and APIs, configure platform, document and track bugs in JIRA, perform administrative and market tasks, and collaborate with the global support team to deliver excellent customer service.