Teams at Rocky Mountain Truck Center Group

Leads 24/7 roadside breakdown coordination by triaging calls, dispatching technicians and wrecker operators, monitoring live events and ETAs, and managing customer updates. Coaches coordinators, reviews documentation, supports scheduling and coverage, monitors KPIs and SLAs, escalates safety risks, and drives timely event completion. The role requires calm communication, multitasking, detailed documentation, computer proficiency, and rotating availability for nights, weekends, and holidays.