Teams at Rocky Mountain Chocolate Factory, Inc.

Supports company infrastructure, user accounts, devices, servers, networks, cloud systems, endpoint security, patching, backups, and access controls. Provides frontline help desk assistance for account, printer, hardware, and connectivity issues; maintains POS configurations; documents incidents, runbooks, and knowledge-base materials; and delivers basic technology training. Escalates complex infrastructure, security, ERP, and POS issues to senior staff.