Rocky Brands Benefits Overview

The IT Business Analyst bridges business stakeholders and technology teams across product development, sourcing, manufacturing, inventory, distribution, retail, eCommerce, and customer service. Responsibilities include requirements gathering, process mapping, functional documentation, data and KPI analysis, system testing, user acceptance testing, project support, issue resolution, training, and change adoption. The role supports ERP, eCommerce, product lifecycle management, and warehouse systems while improving data integrity, operational efficiency, customer experience, and profitability.

Supports assigned key accounts by monitoring EDI reports, retrieving and processing orders, coordinating inventory and shipments, managing backorders, answering phone and chat inquiries, handling returns and warranty authorizations, correcting order errors, and communicating pricing, availability, delivery updates, and product information. Requires multitasking across computer programs, customer service skills, clear communication, basic mathematics, and familiarity with footwear, apparel, and accessories.

Develop and maintain responsive, accessible front-end interfaces using HTML, CSS, JavaScript, and related technologies. Test, debug, and optimize websites, emails, and applications while collaborating with designers, developers, marketers, agencies, and content teams. Support CMS-based e-commerce websites, online marketing initiatives, SEO, reporting, and multiple web projects. Ensure W3C and WCAG compliance, cross-browser compatibility, performance, and usability.