Rockstar Games Benefits Overview

Configure and maintain Zendesk routing, automations, triggers, forms, permissions, and Explore reports; integrate WFM tooling and AI features; enforce access controls; run change management and collaborate with Operations, WFM, Analytics, and AI teams to support large-scale player interactions.

The Senior Software Engineer will design and implement solutions for game development tools, collaborate with teams, and enhance application performance and scalability.

Design and specify scalable telemetry and event schemas for games. Partner with game development, analytics engineering, and data science to translate product questions into telemetry, validate instrumentation, define QA criteria, and maintain documentation and standards for downstream modelling, reporting, experimentation, and ML use cases.