Teams at Rocket Software

Coordinates IDSP program operations by maintaining statements of work, transaction order logs, PSA engagement records, utilization reports, and resource compliance records. Tracks documents through signature, reconciles orders with engagements, monitors renewals and discrepancies, routes issues, and provides status updates to stakeholders. The role requires strong administrative discipline, attention to detail, communication skills, and accurate recurring reporting.

Provides advanced Tier 3 technical support for IBM Guardium Data Security and IBM Z Multi-Factor Authentication products. Diagnoses complex installation, configuration, performance, and functionality issues; performs root cause analysis; develops reproducible cases; and recommends and implements solutions with customers and Engineering. The role supports z/OS environments, contributes to training and documentation, assists junior engineers, participates in projects, and may require occasional after-hours, weekend, or holiday support.

Manages direct, distributor, reseller, ISV, and services-partner accounts within a geographic territory. Responsibilities include exceeding sales targets, developing partner business plans, recruiting new partners, maintaining executive relationships, delivering presentations, negotiating and closing software deals, forecasting in Salesforce, and coordinating channel and presales activities. The role focuses on growing revenue through complex software subscriptions and perpetual-license sales while achieving regional sales goals.