Teams at Roche Bros. Supermarkets

Assists the Sales Manager in maximizing floral department sales and profitability through category management, pricing, promotions, merchandising, vendor negotiations, ordering, forecasting, and KPI analysis. Evaluates products, displays, customer trends, yields, and margins while supporting store teams, department remodels, training, compliance, and new product programs. Represents the company with vendors and at trade events, communicates sales plans, and helps execute promotional and operational initiatives across designated stores.

Provides frontline customer support for an e-commerce grocery platform through phone, email, and chat. Assists with order placement and changes, payment processing, refunds, delivery and fulfillment issues, product inquiries, and complaints. Troubleshoots problems, de-escalates concerns, documents interactions, escalates priority issues, and collaborates with store, accounting, IT, sales, and other teams to ensure a seamless shopping experience.