Teams at Roche Bros. Supermarkets

Provides frontline customer support for an e-commerce grocery platform through phone, email, and chat. Assists with order placement and changes, payment processing, refunds, delivery and fulfillment issues, product inquiries, and complaints. Troubleshoots problems, de-escalates concerns, documents interactions, escalates priority issues, and collaborates with store, accounting, IT, sales, and other teams to ensure a seamless shopping experience.