Teams at Robinhood

Provide phone, email, and chat support to customers using the Trump Accounts program. Resolve account setup, eligibility, contribution, and custodial-account questions while applying financial services expertise. Identify recurring customer issues, product gaps, and process friction for leadership, and support evolving coverage needs across evenings, weekends, and special events.

Owns quality for new features and high-impact launches by designing test strategies, executing manual, automated, regression, exploratory, frontend, backend, mobile, and web testing. Automates end-to-end test cases, builds user-focused test coverage, and collaborates with engineering and contractor teams to maintain scalable test infrastructure and deliver reliable product experiences.

Own Growth Finance reporting, performance management, financial modeling, and investment analyses for marketing and growth initiatives. Partner with cross-functional teams to evaluate ROI, payback, customer and asset growth, and resource allocation. Modernize finance processes through automation and AI, develop leadership reporting, synthesize complex data into actionable insights, and provide clear recommendations to senior leaders.