Search the 5 jobs at RKON

The Resource Management Coordinator at RKON will lead resource planning and process improvement for consulting services, collaborate across teams, assist in the sales lifecycle, and facilitate the implementation of resource planning tools.

The Customer Success Manager at RKON will build and maintain strong relationships with customers, serve as their main contact, oversee onboarding and service delivery, and ensure satisfaction through proactive monitoring and issue resolution. The role focuses on delivering tailored strategies to drive mutual business growth and facilitate effective communication between customers and RKON services.

The Analyst (Tier I) in End User Engineering provides high-quality IT help desk support, reacting to service requests, troubleshooting incidents, and ensuring customer satisfaction. They manage ticketing processes, offer solutions for hardware/software issues, and maintain service level expectations while supporting users with various technologies.

As a Jr. SOC Analyst at RKON, you will work on the Security Operations Center team to manage vulnerabilities, conduct security analysis, and respond to security threats. Your responsibilities include identifying assets, performing penetration tests, collaborating with clients, and documenting your findings to ensure the security of client information assets.

The Network Support Operator Tier II will provide support for managed services clients ensuring service level agreements are met. Responsibilities include troubleshooting network connectivity issues, modifying firewall security policies, configuring SASE/SSE solutions, maintaining network documentation, and participating in 24/7 technical support operations.