Teams at Riverbend Community Mental Health, Inc.

Greet clients, manage front-desk operations (check-ins/check-outs, scheduling, phones), maintain accurate client records and Medicaid information, coordinate with clinical staff, and support a welcoming, organized office environment.

Lead regulatory compliance and quality improvement efforts for a community behavioral health provider. Monitor and interpret federal, state, payer, and accreditation requirements; conduct audits and gap analyses; maintain regulatory crosswalks; support policy/SOP development, emergency preparedness, corrective action plans, and audit preparation.

The QA Specialist conducts chart audits, investigates complaints, grievances, incidents, breaches, and compliance concerns, and recommends corrective actions. The role monitors quality metrics and KPIs, identifies trends, supports root cause analyses, and tracks corrective action plans. It also assists with data collection, performance monitoring, regulatory compliance, risk management, and continuous quality improvement across behavioral health services.