Teams at The Ritz-Carlton Yacht Collection

The Air Services Specialist curates travel experiences using Amadeus GDS, assists with ticketing and inquiries, and ensures accurate reservations and customer service for guests.

Lead execution of digital transformation for customer-facing web, mobile, CRM, and reservation platforms. Build platform-oriented engineering teams, ensure integration, reliability, scalability, security, and operational readiness across shoreside and shipboard environments. Drive vendor governance, platform roadmaps, DevOps/CI/CD, API-first and event-driven architectures, KPIs/SLAs, and collaboration with Product, Data, and Enterprise Platforms to improve customer experience and delivery velocity.

Lead product vision and experience strategy for the Ritz‑Carlton Yacht Collection. Define guest experience intent, orchestrate pacing and signature moments, translate cultural and consumer insights into product direction, provide cross‑functional strategic guidance, and ensure cohesive, differentiated luxury experiences that drive guest engagement and brand loyalty.