Teams at Rithum

Provide strategic technical guidance and execution support to enterprise clients using Rithum’s commerce platform. Manage channel implementations, platform optimization, technical reviews, workflows, and issue resolution. Partner with Client Success, Product, Engineering, and client technical teams to support onboarding, roadmap planning, feature adoption, data flows, and long-term value realization.

Leads technical discovery, solution design, implementation, optimization, and enablement for complex enterprise SaaS clients. Serves as the primary technical contact for product data feeds, APIs, FTP, and advanced issues; develops implementation plans, trains stakeholders, mentors junior team members, creates technical content, advocates for clients, and drives cross-functional process improvements. Uses AI tools to improve documentation, troubleshooting, planning, automation, and decision-making.

Administer initiative intake, maintain portfolio systems and reporting, track milestones, risks, issues, and dependencies, and prepare governance materials for leadership decision-making. The role produces executive-ready KPI analysis, maintains PMO standards and operating cadence, supports prioritization and resourcing decisions, and improves reporting through automation and AI-enabled processes.