Teams at Rise Internet

Handle inbound cancellation and downgrade requests, identify customer concerns, resolve account issues, and present products, pricing, and promotions to retain customers. Meet retention, productivity, quality, and customer experience targets while documenting outcomes, protecting customer information, and collaborating with internal teams. The role requires call center, sales or retention experience, strong communication, negotiation, problem-solving, computer, and Microsoft Office skills.

Owns enterprise systems and network infrastructure across Dallas and Denver data centers and offices. Administers Linux servers, VMware, NetApp storage, routers, switches, firewalls, VPNs, identity services, certificates, email security, backups, and disaster recovery. Develops infrastructure security standards, automates provisioning with scripting and configuration management, monitors performance, maintains documentation, and supports compliance. Participates in on-call rotations, maintenance windows, data center projects, and occasional hands-on infrastructure work.

Provides Tier 1 and Tier 2 technical support for employees across onsite and remote environments. Troubleshoots hardware, software, network, endpoint, account, and access issues; manages Microsoft 365, Azure/Active Directory, onboarding, offboarding, security configurations, assets, and ticket documentation. Creates knowledge articles, supports training, evaluates solutions, and contributes to migrations, rollouts, and upgrades. Requires occasional after-hours support.