Teams at RingCentral

As a Business Development Representative, you'll qualify leads, follow up through various channels, and support the Outbound Sales team to increase sales opportunities.

Manage mid-market customer relationships throughout the lifecycle, driving platform adoption, retention, renewals, upsells, and cross-sells. Conduct customer success reviews, analyze usage and churn-risk data, forecast renewals, and coordinate resolution strategies. Partner with Sales, Marketing, Product, Support, Operations, Finance, and Engineering while serving as a customer advocate and subject matter expert.

Supports U.S. and international benefits administration, employee inquiries, enrollments, leave and accommodation tracking, billing reconciliation, vendor and payroll coordination, open enrollment projects, compliance documentation, and benefits communications. The role requires strong HRIS skills, benefits regulatory knowledge, spreadsheet proficiency, discretion with confidential data, and excellent employee support skills.