Teams at Rincon Family Services

Lead business intelligence, reporting, and revenue operations using Qualifacts Credible EMR. Build dashboards, automate reports, ensure data governance, manage billing workflows, liaise with Qualifacts RCM, monitor billing performance and compliance (Medicaid/CCBHC), support audits, supervise reporting and revenue staff, and partner cross-functionally to drive data-informed financial and operational decisions.

Provide outreach, education, and enrollment assistance for Get Covered Illinois; complete state navigator training and maintain licensure; conduct canvassing, presentations, tabling, and stakeholder engagement; enroll uninsured/underinsured individuals; maintain records and reporting; work flexible hours and travel between community sites.

Provide culturally sensitive case management and outreach for Illinois Welcoming Center clients: intake and benefit assessments, case planning, referrals, advocacy, resource linkages, documentation, community engagement, and follow-up. Participate in meetings, trainings, and urgent-client support while using internal trackers and Salesforce for recordkeeping.