Teams at Rimes Technologies

Monitor daily enterprise data service flows, identify and resolve data exceptions, investigate client and internal queries, and track incidents within SLA and KPI requirements. Maintain operational reports, perform system checks, document findings, conduct basic peer reviews, and coordinate escalations with internal teams. The role requires accurate, process-driven work, adherence to operational controls, and collaboration across global teams on an APAC schedule.

Provides Level 2 IT support through advanced troubleshooting, escalation ownership, access management, SFTP support, endpoint provisioning, patching, monitoring, asset and license management, and incident documentation. The role supports Windows, macOS, Microsoft 365, networking, endpoint security, hardware, and software environments; contributes to automation, sprint projects, knowledge management, ticket quality, and SLA improvements. Hybrid work requires two to three days in the office.

Leads the commercial activation of Rimes’ partner ecosystem across consulting, distribution, and capability partners. Owns co-sell strategy, partner-influenced pipeline, ACV, new-logo growth, revenue attribution, joint account planning, commercial agreements, field enablement, QBRs, forecasting, and executive reporting. Partners cross-functionally with Sales, Product, Marketing, Finance, and external partner organizations to build a scalable partner go-to-market motion.