Rillet
Rillet Benefits Overview
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Flexibility provided during personal challenges
Offers company-sponsored happy hours
Provides paid holidays
Utilizes an Unlimited PTO policy
Provides bereavement leave
Provides paid sick days
Offers a flexible time off policy
Company Culture
Office is pet friendly
Some meals provided
Provides free snacks and drinks
Employees provided with well-designed, comfortable workspace
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Artificial Intelligence • Software
Own strategic relationships and outcomes for mid-market and enterprise customers after sales and implementation. Drive adoption, retention, expansion, renewals, trainings, executive reviews, and success planning. Configure AI-powered workflows, translate customer needs into product solutions, triage issues with Engineering, provide feedback to Product, and become an expert in Rillet’s AI-native ERP platform.
Artificial Intelligence • Software
Own and build Rillet’s product marketing function, including positioning, messaging, category narrative, product launches, go-to-market strategy, competitive insights, sales enablement, and executive partnership. The role drives adoption, pipeline, win rates, and revenue while building a high-performing team and scaling the function from scratch.
Artificial Intelligence • Software
Resolve inbound customer support tickets across knowledge questions, bug triage, and data requests. Communicate clearly through asynchronous channels, escalate issues to Customer Success or Engineering, document resolutions and edge cases, categorize tickets, and identify recurring patterns for Product and Engineering. Follow support playbooks while helping shape an early-stage support function.
