The Technical Analyst will configure software, engineer solutions, manage projects, and analyze requirements, focusing on customer needs and best practices.

Lead the new customer acquisition strategy and execution, grow new-logo revenue, and manage a high-performance sales team in a B2B SaaS environment.

The role involves driving sales by engaging leads through cold calling, email outreach, and nurturing relationships to book qualified meetings for the sales team. The candidate must have B2B SaaS experience, be strategically minded, and possess strong communication skills.

Lead new-logo enterprise and commercial customer acquisition, build and scale AE and SDR teams, implement disciplined enterprise sales methodology (e.g., MEDDICC), drive predictable forecasting and pipeline health, collaborate cross-functionally on GTM, and recruit and mentor sales talent to double ARR from ~$50M to $100M+.

The Solution Analyst will design, configure, and implement the Rightsline solution, analyzing business requirements and managing system integrations for improved rights and royalties management.

Lead Premium and Dedicated enterprise SaaS support for global clients, owning SLA governance, major-incident management (ITIL), executive reporting, KPI dashboards (MTTR, CSAT), escalations, RCA, team coaching, and cross-functional coordination to drive customer satisfaction and operational goals.

The Program Lead oversees the implementation of the Rights & Royalties platform, ensuring timely delivery, managing client relationships, and leading cross-functional teams.

The Support Specialist manages support tickets, resolves technical issues, communicates with customers, documents interactions, and collaborates with internal teams to ensure customer satisfaction.

Manage support tickets, triage issues, enhance customer satisfaction, and provide technical support and documentation for B2B clients.

The Analyst will manage support tickets, coordinate with clients regarding outages, perform data analysis, monitor system runs, and attend regular meetings. Weekend support may be needed.

The Business Analyst will manage rights and royalties systems, invoice processing, and coordinate with teams to resolve issues and meet targets.